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GadgetFactory.eu

About Us

About GadgetFactory.eu

GadgetFactory.eu is an initiative by Müller Electronics. Müller Electronics was founded in 2008, offering affordable small electronics mainly for the European market. With our unique concepts we try to offer a full range of electronics and gadgets through most efficient distribution chains.

Through contracts with many factories in Malaysia, Hong Kong and China we are able to ship directly to customers in Europe, the Americas and most of the Western world. This cuts down in costs considerably! The overhead of shipping is brought to a minimum in favor of our customers.

Can I trust GadgetFactory.eu?

We've served tens of thousands of clients already. Processing your order is normally a process without any complications and successfully fulfilled within days. But small issues can happen, if something is wrong or you have any questions just contact our staff and they are able to resolve any issues you may have in a timely and professional manner.

We garantuee the shipments made by our suppliers. Whatever you order, you will get. And if something does go wrong, we will either resend or refund your payment. We will do everything to make you a happy customer!

You may contact us in your local language!

Is it safe to buy at GadgetFactory.eu?

GadgetFactory.eu garantuees your pricacy and online shopping safety. All payments are secured by SSL certificate, your personal information is encrypted and secured.

For credit card buyers: We do not store any credit card information. All billing information is processed safely by PayPal.

Contact us

All customers can contact us easily by using the contact form which can be found on our contact page here. Please avoid sending duplicate requests as it will only increase our workload and slow down responses to you.


Ordering

How to order?

Ordering is very easy. Just add al the products you like to your shopping cart. When you want to check out, just go to your shopping cart at the top left. At the shopping cart click on the checkout link at the bottom.

The checkout process is quick and easy:
1. Enter your address details (or log in)
2. Select your payment method
3. Confirm your order!

You will receive always an order confirmation. If you do not receive this please contact us.

What should I know before ordering?

Ordering is very easy. You will find everything you like in our store at the right price. The price you see is the price you get! No hidden charges will be applied later on! The only thing you should consider is the longer delivery time compared to a store in your own country.

Ordering is very easy. You will find everything you like in our store at the right price. The price you see is the price you get! No hidden charges will be applied later on! The only thing you should consider is the longer delivery time compared to a store in your own country.

Can I cancel my order?

Yes you can if the supplier is not already processing your order. As soon as the supplier is processing, you will get an email. After the supplier has started with your order it will be difficult to stop it, but it might be still possible (very shortly after they started), but we cannot garantuee this.

If you want to cancel please contact us here.


Payment

What payment methods do you accept?

We accept all the major payment methods. The preferred payment method is PayPal. Creditcard payments from MasterCard, Visa and more are also accepted through PayPal. Bank transfers are accepted (please use the payment reference for quick processing!).

Local payment methods we are continually implementing, like GiroPay, SofortBanking and iDeal.

Is payment secure?

Yes it is. Our payments are processed by professional payment processors who work with SSL certificates and make sure the whole processes is secure, safe and with respect for your private informaton.

What about tax and duties?

Because our products are sent from outside the EU, there is no VAT or duties imposed on the shipments. So you do not have to pay any sales tax or export duties.

Very little orders ever get opened by customs in your country or any country for that matter (less then 1%). If the package is checked by the customs and the customs think the value of the package higher than a certain level, then might charge duties and/or taxes. You are responsible for this, please check before ordering what maximum value is allowed in your country. We always try to split high value orders with multiple items to stay under this level.

Can I get a discount if I buy more?

All prices are extremely low already. If there are no volume discounts displayed at the product page, there are none. Bigger quantities where the total order value will exceed over € 1200 may have special prices. If you have such a request, please contact us here.

Also we have our monthly newsletter, which will include many interesting coupons!


Shipping and Delivery

Is shipping really FREE?

Yes it is! This is possible because tens of thousand of small orders are shipped every day. This makes shipping costs so low, that these costs are included in the price. You order might be shipped in multiple parts to save on shipping costs.

How long does delivery take?

Delivery to the EU and most western countries is usually quite fast, 1-2 weeks is the normal delivery time after you've received the shipping confirmation. This is the normal case for 95% of all orders. Sometimes it takes a little longer. The products travel a long way so do not be worried they are underway. If you have been waiting for more then five weeks, please contact us here.

Can I track my shipment?

Shipments above a certain value are shipped with a tracking code. This value is currently €18, but this may differ because of fluctuations in the USD-EUR currency. You will get the tracking code and a tracking link by email.

Do you ship to my country?

When you register your address details at the first step of the checkout you can enter your country. If your country is not listed, we do NOT ship to your country.

Return policy

You can return any purchase within 7 days of delivery. Please note that the customer is responsible for the postage to return a product.

If you have received the wrong product or a defective product please contact us. Please email us pictures of the product and the packaging it came in. We will of course make sure you will get the right, working product. Contact us here.


What our customers say

j. Pulkkinen said:

Quite good delivery. The controllers seem to work very well, as I expected, but in the end, my satisfaction over the product you sold me will depend on its durability and performance, which is too early to judge. Thank you very much!


Hausmann said:

Very quick delivery, shipment did not include euro adapter though…………….


Read more...

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